I would think there is a setting somewhere but i cant find anything. Headsetuptm user guide for configuring application via. We too have had weird problems with the attendant console software. Cisco unified attendant console premium edition v9. To configure default headset, update the xml tag e. If you opt to use a thirdparty attendant console with lync server 20, this is a pretty good choice. Zylinc s solutions increase the value of telenor statusplan 2 subscriptions, and make intelligent use of the mobile status in zylinc attendant console and service center to let receptionists queue calls to your busy mobile phone. Cisco unified attendant console web admin and installation.
Zylinc has now made software available to integrate it with kuando busylight. Cisco unified attendant consoles v9 department edition design guide pdf 1 mb cisco unified attendant console enterprise edition. Contents iv cisco unified attendant console administration and installation guide ol2938301 microsoft windows, sql, and java updates and service packs 37 data backup 37 server redundancy 37 antivirus software 37 network requirements 39 citrix support 39 jabber support 310 cisco unified attendant console advanced client requirements 310 pc hardware requirements 310. Here we talk about microsofts skype for business server 2015, lync server 20, unified communications, voice over ip and related technologies like exchange server. Attendant pro was the first office 365 ready receptionist console client when it was released in june 2014. Zylinc are experts in unified communications software for customer service centers, contact centers, and receptions. Cisco unified attendant console standard is simple to set up and easy to use. More than 1,000 call operators worldwide rely on the mida attendant console to deliver a superior customer experience with ease. Zylincs solutions increase the value of telenor statusplan 2 subscriptions, and make intelligent use of the mobile status in zylinc attendant console and service center to let receptionists queue calls to your busy mobile phone.
The solution ensures that sennheiser headsets and speakerphones work seamlessly with various leading softphones and give you access to latest firmware updates and personalized settings. Attendant console set up and operation guide chapter 2 preparing for installation before you install attendant console. Microsoft is the worldwide leader in software, services, and solutions that help people and businesses realize their full potential. Were also part of microsofts partner program, and we participate in microsofts qualification and tap early technical adaption program. See how many websites are using mercom audiolog vs zylinc operator console and view adoption trends over time. Blfs busy lamp fields to clearly indicate availability. Combining the functionality of a standard pc running microsoft windows operating system, with the technology of mitels axxess and 5000 series phone system, call handling has never been easier. In order to activate the dual softphone functionality, headsetup must be. The console can also help manage and route incoming calls for your telephone number. Our portfolio of software products comprises an advanced attendant console solution and a suite of desktop and phone applications we satisfy the. The solution not only manages data from the zylinc platform but also pbx data from other core solutions. Zylinc develops contact management solutions enabling enterprises to deliver superior customer services while increasing employee productivity. Unified communications cisco unified attendant consoles.
Our portfolio of software products comprises an advanced attendant console solution and a suite of desktop and phone applications we satisfy the communication needs of the entire enterprise, internally as well as externally. Isv certification program ensures that qualified business solutions meet customer. Step 1 select your reseller, then select your customer, and then select your site. The attendant console contains key functionalities essential for a smooth customer experience, tailored to suit the requirements of your industry. Hello, does anyone know a place where i can download the attendant console installation software any place other than the link below. Cisco unified attendant console enterprise edition v9. Zylinc busylight kuando busylight is a natural addition to zylinc attendant console, contact center, and service center. Performance, scalability, resiliency, and easeofuse. Cavazza institute for the blind, for visually impaired and. Market share other communication and collaboration software evoko vs. Switchboard operator software for lync and skype for business lync attendant console replacement feel free to rate attendant pro on microsoft pinpoint. Installing the attendant console software the software security key must be attached to the parallel port or usb port on your pc for you to use the attendant console software.
Attendant console solutions must meet the skype for business and skype for business ecosystem interoperability requirements successfully to get certified for skype for business isv program. That way we can tell if someones on the line before we transfer. Sidebyside comparison of mercom audiolog and zylinc operator console. These include both software centric solutions and hardware implementations. The solution can be installed on premises or in hosted environments ucaas because it supports also multitenancy. Aug 27, 2014 if you opt to use a thirdparty attendant console with lync server 20, this is a pretty good choice. Attendant console software download cisco community. Cisco unified attendant console standard version 12. Microsoft teams attendant console receptionist operator console user interface for. Zylinc is a microsoft certified gold partner, certified for sfb for both attendant console and contact center, isv partner, cisco certified ctdp partner and ibm advanced business partner. See how many websites are using mentimeter vs zylinc operator console and view adoption trends over time.
Contents v cisco unified attendant console administration and installation guide ol2729302 home page 62 menu options 62 toolbar 63 data entry fields 64 accessibility for users with disabilities 64 licensing cisco unified attendant console advanced software 64 licensing evaluation software 65 licensing purchased software 65 relicensing software 66 engineering menu 67. Without the key, the software will remain in demonstration mode. Review the requirements in requirements for attendant console on page 11. Answer, transfer, park, hold, place calls, and more directly from the cisco unified attendant console, which controls a cisco unified ip phone. Sidebyside comparison of intranet connections and zylinc operator console. Attendant pro is a client side skype for business attendant console which has been specifically designed for skype for business. Register your details and wait for the system to supply you with a secure password via email before you can access evaluation software or activate purchased software. Bridge lync skype for business operator console for windows is designed to be a attendant console solution for lync 20 and skype for business. Mentimeter vs zylinc operator console competitor report.
We have installed around 700,000 business solution licenses in europe and asia and 1. Genesys serves over 50% of the global 200, including some of the worlds largest banking, insurance, airline, automotive and telecommunications companies. Sidebyside comparison of mentimeter and zylinc operator console. Zylinc has now made software available to integrate it with kuando. You can monitor such a facebook page, and receive new inquiries from it on a queue in your zylinc solution. Attendant console manuals and user guides for mitel attendant console. Feb 18, 2020 attendant console solutions act as a central point in an enterprise for managing all attendant console applications. Sennheiser headsetup pro is a client application running in the background on the headset users pc. Since 2004, the console has enabled receptionists to handle multiple calls simultaneously, instantly see who is available, quickly search key contacts, and rapidly transfer calls to the relevant party. Trouble with toshiba cix attendant console software voip. Zylinc s solutions increase the value of telia mobiz probiz subscriptions, and make intelligent use of the mobile status in zylinc attendant console and service center to let receptionists queue calls to your busy mobile phone. More sophisticated pc attendants are available from thirdparty providers. Zylinc offers innovative, comprehensive contact center and attendant console solutions with an advanced statistics solution providing statistical analysis of contact behavior, for all media channels voice, chat, email and social media.
The user interface is intuitive to reduce training time. Read setting up an attendant console network on page 10. The builtin corporate directory synchronizes with cisco unified communications managers enduser directory, or with active directory in the cisco uac advanced version. Thus, kuando busylight is a natural addition to zylinc, giving it more value. Log in to download evaluation software or activate your purchased product new users. Best in class cisco attendant consoles for cisco unified communications manager callmanager vistapoint cisco attendant consoles have been deployed on thousands of desktops around the world. Skype for business certification program isv microsoft docs.
Wed like for our receptionist and me to be able to tell the status of each of the extensions busy, dnd, available, etc. Unified communications is the ability for knowledge workers, customer service agents, and receptionists to handle inquiries through all types of communication. Activating cisco unified attendant console standard. Bridge operator console 3 full 35 minute demo replace cisco attendant console duration. Zylinc attendant console offers an excellent overview of calls as well as your organizations people and resources for agents who typically transfer most of the calls that they get zylinc contact center empowers knowledge workers and agents to handle most inquiries themselves in a compact user interface that doesnt steal attention from other programs.
More offices therefore have the chance to balance collaboration and concentration for their employees. Our premier product, vistapoint attendant consoles for cisco, has been in use on thousands of desktops around the world since its release in 1996. Evoko vs zylinc operator console competitor report other. Many organizations have a facebook page where users can ask for advice, support, etc. Native ivr, auto attendant, and recording capabilities, as well as integration with major third party recording solutions. We had to put it in night mode since nobody was there to answer the phones. Review the requirements in requirements for attendant console. This one seems beefier though it has more features, like calendar updating and. Let your customer service center, reception, or switchboard handle phone, chat, e mail, and social media in a single solution. Activating cisco unified attendant console standard step 6 in cisco unified attendant console standard, in the main menu, choose help about cisco unified attendant console standard. Attendant console will assist your switchboard attendant in eliminating lost calls, extended callholding time and help process calls quickly and easily. This one seems beefier though it has more features, like calendar updating and statistics.
An attendant console isv that is seeking certification must meet all the skype for business. Good news to all zylinc users zylinc has now made software available to integrate zylinc attendant console with kuando busylight. The competella attendant console is designed and developed based on input from a large number of receptionists who has handson experience with the features required by a switchboard to be able to support the company in delivering precise service for callers to the companys main number. Chapter 2, handling calls describes how to place, answer, and direct calls by using the call control buttons, the menu bar, keyboard shortcuts, and the mouse. An attendant console is basically an advanced switchboard for phone calls, where agents transfer approx. No matter which zylinc application you use, you can view your colleagues mobile status.
Unified communications is the ability for knowledge workers, customer service agents, and receptionists to handle inquiries through all types of communication channels in one omnichannel solution. See how many websites are using intranet connections vs zylinc operator console and view adoption trends over time. I know theres some hardware solutions, and some propaid full attendant consoles. The 4059 extended edition attendant console is a desktop application that enables single or multisite operators to quickly dispatch a high volume of calls. Why choose vistapoint for your cisco attendant console. While most uc providers support standard capabilities far fewer has market adaptability and markets are very different. We are running freepbx using linksys spa941 phones with a couple of remote extensions. Market share other communication and collaboration software mentimeter vs.
Zylinc the smart communication and connected business expo. The attendant console from mida is fully web based html5 and it is designed also for visually impaired and blind operators. Cisco unified callmanager attendant console user guide. We have 1 mitel attendant console manual available for free pdf download. Imagicle attendant console is the operator console software solution that integrates perfectly with imagicle acd to simplify and improve incoming call. Skype for business attendant console landis technologies. Cisco unified attendant console advanced administration. Zylinc contact centre enables optimum usage of company resources and delivers a constant overview of the workload for each agent. The busylight is an efficiency tool, a timesaver, a qualityheightener and much more. You might be attracted to its light, however, the busylight is more than a presence indicator.
Attendant console software download hello, does anyone know a place where i can download the attendant console installation software any place other than the link below. No icons, and different interaction modes are available. Imagicle attendant console is the operator console software solution that integrates perfectly with imagicle acd to simplify and improve incoming call management. Now they did put the attendant console in a night mode when they left but the software was running. Additional features are available through key codes or up to 40 userprogrammable shortcuts, which can be displayed on screen. See how many websites are using evoko vs zylinc operator console and view adoption trends over time. Intranet connections vs zylinc operator console competitor. Zylinc attendant console offers an excellent overview of calls as well as your organizations people and resources for agents who typically transfer most of the calls that they get. Note if your reseller, customer or site are not available, click the control to add them. Attendant console plus instructions for setting up your environment, starting the attendant console, logging in, and going on line to handle calls. Mercom audiolog vs zylinc operator console competitor. Competella attendant console handle and transfer calls with a high level of service.
Reflecting agents status for everyone in the office to see, whether a colleague is available for a conversation, busy on the phone or simply unavailable. The skype4b insider is a blog about the technology we use to communicate in business today. By integrating attendant console and other zylinc solutions, businesses can ensure theyre providing the best efficiency and customer service. Zylinc contact center empowers knowledge workers and agents to handle most inquiries themselves in a compact user interface that doesnt steal attention from other programs. Zylinc attendant console giver overblik over telefoniske henvendelser samt status pa jeres organisations folk og resurse r, kalenderaftaler mv. Kuando busylight is a natural addition to zylinc attendant console. When creating it, we examined every single telephone operator need. Amazon connect genesys workspace desktop edition genesys purecloud. Our portfolio of software products comprises an advanced attendant console solution and a suite of desktop and phone applications we satisfy the communication needs of the entire enterprise. Whereas a pc attendant is an adjunct offering from a pbx vendor, it is a core competency and primary focus of thirdparty providers. How to use attendant console the megapath software attendant console is designed give you visibility to the call status of some or all employees within your office. Comptella attendant console market share and competitor. Imagicle attendant console is the operator console software solution that integrates perfectly with imagicle queue manager enterprise to simplify and improve incoming call management. Jan 28, 2017 bridge operator console 3 full 35 minute demo replace cisco attendant console duration.